Terms and Conditions

General Terms and Conditions (GTC)

§ 1 General

1.1 These terms and conditions constitute a binding contract between Gena Scholeberger Ferienhausvermietung,
Alte Heidewaldstr. 24, 33332 Gütersloh (hereinafter referred to as the landlord).
The General Terms and Conditions (“GTC”) apply to all contracts that the landlord has with the guest
(hereinafter referred to as “customer”). These general terms and conditions, together with the Data Protection Policy, regulate the relationship between the landlord and the persons who use or access the website or the content or services available through the website as a customer.

1.2 The offers, messages, etc. are only to be seen as an invitation to the customer to make a booking. The contract is only concluded if the landlord accepts and confirms an online booking via a platform or directly in writing or verbally and the customer is of legal age on the day of booking. The agreed arrival and departure times and the rental conditions are part of the contract with a booking and are therefore contractually agreed.

§ 2 Conditions

2.1 A maximum of 2 pets are permitted. Pets are not allowed in the bedrooms on the upper floor of the holiday home.

2.2 Arrival is possible flexibly after 4 p.m. on the day of arrival. On the day of departure, we ask you to leave the holiday home by 10 a.m. at the latest. When you leave, the holiday home should look the way you found it.

2.3 The house key is handed over via a key safe at the house. The code will be communicated to you before departure and full payment.

2.4 Smoking is not permitted in the holiday home.

§ 3 Prices and payment terms

3.1 All prices are stated in EURO per house per night, unless otherwise changed. A booking is immediately binding, regardless of how it is made. If the booking is confirmed, the rental price will be charged in two installments (deposit and final payment) in accordance with the following regulations.

3.2 Terms of payment:

When booking (contract conclusion):

1. Rate (25%) Payment immediately - no later than 7 days after receipt of the booking

2. Rate (75%) Payment received 14 days before the start of the rental period.

When booking 14 to 0 days before arrival:

Full rate (100%) payment immediately after receipt of booking.

Payment can be made by bank transfer or PayPal.

Unfortunately, credit card billing is not possible when booking directly through the landlord, only a bank transfer. Billing via credit card is only possible via the well-known booking portals such as FeWo-direkt (HomeAway), Airbnb or Booking.com.

3.3 If the payment deadlines are not met, this will be considered as non-performance and we may terminate the existing rental agreement without notice. However, we will try to inform the customer before termination. Terminating the rental agreement for this reason does not release the customer from his payment obligation.

§ 4 Prices

The prices stated on the Internet are final prices. Unless otherwise stated on the internet and/or the price list, the rental price is the price including parking space, WiFi and consumption costs (water, electricity, heating).

4.1 The customer may only offset counterclaims if the customer's claims are undisputed and due or have been legally established and due.

§ 5 Cancellation (substitute persons, withdrawal, rebooking, non-show)

5.1 Cancellation is only valid in written form and is valid from receipt by the landlord.

5.2 The following fees apply in the event of a cancellation:

Customers who cancel at least 30 days before arrival will receive 100% of the booking amount back.
If you cancel between 15 and 30 days before arrival, you will receive 75% back.

If less than 14 days before the arrival date you will receive 50% back.

5.3 If the landlord does not receive a formal cancellation, 100% of the entire rental amount will be forfeited, even if the rented house is not occupied. However, the customer may prove that the damage caused to the landlord was less or not incurred at all.

5.4 If the landlord can re-rent the rental property elsewhere at the full price, the fees listed under Section 5.2 are reduced to 25% of the total rental amount, at least ens however EURO 50,-. If the rental property cannot be rented to another party or not at the full price, the fees listed under Section 5.2 apply in full.

5.5 If the customer who canceled brings a replacement customer for the rental property for the same rental period and at the identical rental price, the landlord accepts this against payment of a fee of EURO 50. The notification of the intended change must be made at least in text form.

§ 6 Final cleaning, damage, complaints

6.1 The customer is responsible for treating the house properly and returning it in the same condition as when it was received. This excludes normal wear and tear. The customer is responsible for any damage to the house and/or inventory that occurs during the stay - regardless of whether this is caused by himself or by others who have been given access to the house by him. If the customer is responsible for minor damage or loss of inventory, the landlord will take care of this as a gesture of goodwill up to a total value of EUR 50 per rental period, provided that the customer informs the landlord in good time before departure.

6.2 Damage to the house and/or inventory that is caused during the stay must be reported to the landlord immediately. Complaints resulting from damage caused during the rental period will - provided the defect has been reported or can be recognized through ordinary care - be made within one month after the end of the rental period, unless the customer has acted negligently.

6.3 The house is handed over to the customer without any defects. If the customer notices poor cleaning as well as damage or defects in the house upon arrival, it is his responsibility to complain about this immediately; otherwise he loses the right to assert the defect. Complaints about cleaning must be made immediately. Complaints about damage or defects must be made as quickly as possible, at the latest 24 hours after the start of the rental period or the discovery of the defect or damage. The customer is obliged not to contribute to an increase in the damage, defect or error. In the event of a complaint, the customer is obliged to give us a reasonable period of time to remedy or repair a defect or damage.

If, in the event of a defect, the customer leaves before the end of the rental period without prior agreement with us, this will be at his own expense and risk. The customer thereby waives any existing right to terminate the contract due to the defect and/or to assert further rights, in particular to claim a reduction in price or compensation. In this case, the customer has prevented the defect from being rectified or a possible move to a replacement property.

In the event of a complaint, the landlord may decide at his own discretion to accommodate the customer in a replacement property of appropriate quality or to compensate him in some other way. If a complaint is not resolved satisfactorily from the customer's perspective during the rental period, he must submit this to the landlord in writing for further processing and no later than 14 days after the end of the rental period.

6.4 The customer is obliged to leave the holiday property in good condition. Always leave the house in the condition you would like to find it. Please leave the holiday property in the following condition upon departure: swept clean, rubbish bin emptied, dishes washed or put in the dishwasher, electrical appliances switched off.

§ 7 Liability, force majeure

7.1 Claims for damages by the customer - regardless of the legal basis - are excluded unless they are based on culpable injury to life, body or health, intent or gross negligence.

7.2 To the extent that the landlord's liability is excluded or limited, this also applies to the personal liability of his legal representatives, employees and vicarious agents. The landlord is not liable for indirect damage or consequential damage.

7.3 The legal provisions of §§701 ff BGB apply to items brought in by the customer. The landlord does not provide insurance cover for items brought in by the customer. Vehicles parked on the property do not constitute a storage contract. The landlord is not liable for damage or loss of vehicles parked on the property and their contents.

7.4 All claims of the customer against the landlord arising from or in connection with the rental agreement expire after one year, starting